Hi there, we are a small business that utilizes a made to order business model, this means we don’t hold any inventory and we work with production partners to produce our inventory as needed.

So, as our customers place an order with us, we place orders to our suppliers to produce the items for them! We do this to keep our cost low with providing a high-quality item for you.

With that said, we want to offer a quality guarantee for you. You can expect to receive the items you have ordered from us quickly & without any defects.

 We offer 30-DAY FULL REFUND

For the reasons stated below, we are prepared to offer you two options: receiving a full refund within 30 days from the delivered date or obtaining a replacement within 30 days because of:

• damaged,or has print defect item.
• Missing items from your order.

Besides the mentioned reasons, here are other factors that may hinder your full refund or replacement:

• Asking for a refund post the 30-day warranty period.
• Decision change.
• Seeking alterations to the item received.
• Offering inaccurate details or damage due to mishandling.

For refunds, allow time for processing:

• PayPal: 3 to 5 business days.
• Credit card: Up to 10 business days.

HOW TO REQUEST A REFUND OR REPLACEMENT?

1. Contact Us 
2. Provide a detailed description of the issue with accompanying photos.
3. Receive support confirmation.

FAQs

1. Is a refund possible if I am dissatisfied with my purchase or simply no longer want it?

You are eligible for a refund if the issues stem from product quality, within 30 days of your order delivered date.

      2. How long does it take to receive a refund to my original payment method?

Refunds typically take 5-7 business days to process to your initial payment method after a 3-day inspection period from receipt by Idecor8

3.  What are the exceptions that might prevent me from getting a full refund?

• If your request for a refund is after 30 days of delivery tracking
• The problems are caused by giving the wrong shipping address, putting the wrong custom information, such as a custom name, color, or the size you ordered is not fitted.
• The order was sent with exactly the information and items on order

Please be informed that:

• The order processing time can take from 1-2  business days.
• The process of modifying your design may take significantly longer, which may impact the overall delivery timeline.